1. Introduction
EulerX ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.eulerx.io, our APIs, applications, and related services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.
This Privacy Policy should be read in conjunction with our Terms of Service. Capitalized terms not defined herein have the meanings ascribed to them in the Terms of Service.
2. Our Privacy Principles
Our approach to data privacy is guided by the following core principles:
- Minimal Collection: We collect only the information that is strictly necessary to provide, maintain, and improve the Service. We do not collect data that we do not need.
- Non-Custodial: As a non-custodial platform, we never access, store, or control your private keys, wallet seeds, or cryptocurrency funds. Your assets remain entirely in your control.
- Transparency: We are transparent about what data we collect, how we use it, and with whom we share it. This Privacy Policy provides a comprehensive overview of our data practices.
- Security First: We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
3. Information We Collect
3.1 Account Information
When you create an account on our Platform, we collect the following information:
- Email address
- Username or display name (if provided)
- Password (stored in hashed and salted form; we never store plaintext passwords)
- Account preferences and settings
- Subscription plan and payment transaction references (not payment card details)
3.2 Usage Data
We automatically collect certain information when you interact with the Service:
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Pages visited, features used, and actions taken on the Platform
- Access times and duration of sessions
- Referral URLs and search terms used to find the Platform
- Trading activity logs (strategies configured, signals received, trades executed)
- Error logs and performance data
3.3 What We Do NOT Collect
We want to be explicitly clear about the data we do not collect:
- Private keys, wallet seeds, or recovery phrases
- Cryptocurrency wallet balances or holdings (beyond what is necessary for the Service's functionality via authorized API access)
- Payment card numbers, bank account details, or financial institution information
- Social Security numbers or government-issued identification numbers
- Biometric data
- Information from your contacts, address book, or social media accounts
4. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: To create and manage your account, process subscriptions, execute trading strategies, and deliver the core functionality of the Platform
- Improving the Service: To analyze usage patterns, identify bugs, optimize performance, and develop new features
- Communications: To send you important service updates, security alerts, subscription notifications, and respond to your inquiries
- Security & Fraud Prevention: To detect, prevent, and respond to security incidents, fraudulent activity, and Terms violations
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Analytics: To generate aggregated, anonymized statistics about Service usage and performance
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating the Service, such as hosting providers, email services, payment processors, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred as part of the transaction. We will notify you of any such change and the choices you may have.
- With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
6. Data Security & Protection
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
- Encryption at Rest: Sensitive data stored on our servers is encrypted using industry-standard encryption algorithms
- Access Controls: Strict access controls limit who within our organization can access your data, on a need-to-know basis
- Secure API Key Storage: Your exchange API keys are encrypted using strong cryptographic methods before being stored
- Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems
- Password Hashing: User passwords are hashed using industry-standard algorithms (bcrypt) and are never stored in plaintext
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Account Data: Retained for the duration of your account and for a reasonable period after account deletion to comply with legal obligations
- Trading Logs: Retained for the duration of your account and up to 12 months after account deletion
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely for analytical purposes
- Payment Records: Retained for up to 7 years after the transaction to comply with financial regulations
- Communication Records: Retained for up to 2 years for customer support and quality assurance purposes
You may request deletion of your data at any time. Upon receipt of a valid deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request your data in a structured, commonly used, machine-readable format
- Right to Object: Object to certain types of processing, including direct marketing
- Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time
To exercise any of these rights, please contact us at privacy@eulerx.io. We will respond to your request within 30 days.
9. Regional Privacy Compliance
GDPR (European Economic Area)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on one or more of the following legal bases: performance of a contract, legitimate interests, legal obligations, or your consent. For detailed information about our GDPR compliance, please see our GDPR Compliance page.
CCPA (California)
If you are a California resident, you have the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the "sale" of personal information, and the right to non-discrimination for exercising your rights. We do not sell personal information as defined under the CCPA.
Other Jurisdictions
We are committed to complying with applicable data protection laws in all jurisdictions where we operate. If your jurisdiction provides additional privacy rights beyond those listed above, please contact us to learn more about how we support those rights.
10. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:
- Essential Cookies: Necessary for the Service to function properly, including authentication and session management
- Analytics Cookies: Help us understand how you use the Service so we can improve it. These cookies collect aggregated, anonymized data
- Preference Cookies: Remember your settings and preferences to provide a more personalized experience
You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Service. We do not use third-party advertising or tracking cookies.
11. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@eulerx.io so we can take appropriate action.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Data processing agreements with our service providers that include appropriate data protection obligations
- Technical and organizational security measures to protect your data during transfer and storage
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Provide prominent notice on the Platform (such as a banner or notification)
- Send you an email notification if the changes are significant
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes to this Policy constitutes your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: